About this Course
ITIL® 4 Basis Check Preparation is designed to introduce learners to the important thing ideas, terminology, and greatest practices for creating, and bettering the standard of IT companies throughout the IT group. This class is targeted on examination preparation. By means of a collection of self-paced studying, follow quizzes and exams, college students turn out to be acquainted with ITIL terminology, and the way it applies to the Service Worth Lifecycle.
This course requires 5 weeks at about 2-4 hours/week to finish.
SKILLS YOU WILL GAIN
- ITIL 4 Basis subjects
- ITIL Terminogy
Syllabus – What you’ll study from this course
WEEK
1
2 hours to finish
Introduction to ITIL 4
On this module, we’ll outline ITIL 4 parts, determine examination necessities and describe advantages of ITIL 4.
2 hours to finish
Key Ideas of Service Administration
On this module, we’ll introduce service handle phrases, focus on the important thing ideas of making worth with companies, and the important thing ideas of service relationships.
WEEK
2
2 hours to finish
The 4 Dimensions of Service Administration
This module introduces the 4 Dimensions of Service Administration, together with organizations and folks, info and expertise, companions and suppliers, and worth streams and processes.
2 hours to finish
The ITIL 4 Service Worth System
On this module, we’ll summarize and assessment the parts throughout the Service Worth System.
WEEK
3
2 hours to finish
The Service Worth Chain
This module discusses the six key actions of the Service Worth Chain: Plan, Enhance, Have interaction, Design &Transition, Receive/Construct, and Ship & Help.
2 hours to finish
ITIL 4 Guiding Ideas
This module summaries the seven guiding ideas that characterize an moral method used inside organizations when adopting a service-management framework and adapting ITIL steerage to their wants.
WEEK
4
2 hours to finish
ITIL 4 Practices
This module discusses the ITIL practices which can be used to satisfy enterprise and technical goals. These practices embody Basic Administration Practices, Service Administration Practices, and Technical Administration practices.
1 hour to finish
Course Evaluation
This module gives a abstract of the course and suggestions for taking the ITIL 4 examination.
